Terms of service

Effective Date: 2/8/26
Last Updated: 2/8/26

Welcome to Khaam Perfumes ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement under applicable Indian laws.
  • The information you provide is accurate, complete, and up to date.

2. Account Terms

You may choose to create an account to enhance your shopping experience.

By creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials secure and confidential.
  • Be responsible for all activities conducted through your account.
  • Notify us immediately of any unauthorized access or suspected security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful purposes.

3. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Modify product prices at any time without prior notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders placed using incorrect pricing due to technical or human error.

Payments are processed securely through trusted third-party payment gateways. We do not store complete payment card information.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Buy Now Pay Later (where available)

Orders will only be processed after successful payment authorization or confirmation of the selected payment method.

4. Product Descriptions

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual product packaging may vary slightly.
  • Fragrance perception is subjective and may differ from person to person.
  • Minor variations in color or packaging may occur due to manufacturing updates or display settings.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Limit purchase quantities.
  • Cancel orders suspected of fraud or misuse.
  • Cancel orders due to stock unavailability.
  • Request additional verification before processing an order.

If your order is cancelled after payment has been received, any eligible refund will be processed through the original payment method.

6. Shipping and Delivery

We aim to dispatch orders as quickly as possible.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery timelines may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Incorrect shipping information
  • Remote service locations

Customers are responsible for providing accurate shipping details.

Once an order has been handed over to the courier partner, delivery timelines are subject to the courier's operational processes.

Our customer support is available during Monday-Saturday business hours.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Generally:

  • Products must be unused and returned in their original condition where applicable.
  • Claims regarding damaged, defective, or incorrect items should be reported promptly after delivery.
  • Refunds, where approved, will be processed through the original payment method within the timelines specified in our Refund Policy.

Please refer to our Return & Refund Policy for complete details.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product names
  • Images
  • Videos
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Branding
  • Trademarks

is the exclusive property of Khaam Perfumes or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Interfere with website functionality or security.
  • Use automated tools to scrape website content without authorization.
  • Infringe upon intellectual property rights.
  • Submit false or misleading information.
  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension of access and legal action where appropriate.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

Khaam Perfumes shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use or inability to use the website.
  • Delayed deliveries caused by third parties.
  • Technical interruptions.
  • Errors or inaccuracies on the website.
  • Unauthorized access to customer accounts.
  • Loss of profits, revenue, goodwill, or business opportunities.

Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for the relevant product(s).

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. Third-Party Services

Our website may integrate with third-party service providers including:

  • Payment gateways
  • Shipping partners
  • Analytics services
  • Marketing platforms
  • Customer review services

Your use of such services may also be subject to their respective terms and privacy policies.

We are not responsible for the practices or content of third-party services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Labor disputes
  • Transportation disruptions
  • Internet or telecommunications failures

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in [CITY, STATE], India.

15. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will become effective immediately upon publication on this website.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms of Service, please contact us:

Khaam Perfumes
Email: imrobo980@gmail.com
Business Days: Monday-Saturday

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Khaam Perfumes regarding your use of our website and supersede any prior agreements or understandings relating to the same.