Privacy policy

Privacy Policy

Effective Date: [DATE]
Last Updated: 2/8/26

Welcome to Khaam Perfumes ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website. By accessing or using our website, you agree to the practices described in this Privacy Policy.

This Privacy Policy is intended to comply with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection laws.

1. Information We Collect

When you use our website, we may collect the following categories of information.

A. Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Company Name (if applicable)

B. Payment Information

We do not store your complete payment card details.

Payments are securely processed through trusted third-party payment gateways. Depending on your payment method, payment providers may collect information such as:

  • Card details
  • UPI ID
  • Bank account information
  • Transaction identifiers

Please review the privacy policy of the payment provider you choose.

C. Device and Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone
  • Pages visited
  • Referral URLs
  • Date and time of access

D. Order Information

We maintain records relating to your purchases, including:

  • Products purchased
  • Order history
  • Transaction value
  • Shipping status
  • Customer support interactions

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Shipping products
  • Providing customer support
  • Managing returns and refunds
  • Sending order confirmations and shipping updates
  • Responding to inquiries
  • Improving website functionality
  • Preventing fraud and unauthorized transactions
  • Complying with legal obligations
  • Maintaining internal records
  • Sending promotional emails or marketing communications (only where permitted or with your consent)

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Maintain your shopping cart
  • Analyze website traffic
  • Understand customer behavior
  • Improve website performance
  • Deliver relevant advertisements where applicable

You may disable cookies through your browser settings. However, doing so may affect certain website features.

4. Third-Party Services

We work with trusted third-party service providers to operate our business efficiently.

These may include:

  • Payment gateways
  • Shipping and logistics providers
  • Email marketing platforms
  • Website hosting providers
  • Analytics providers
  • Customer review platforms
  • Customer support tools
  • Marketing and advertising platforms

These providers only receive the information necessary to perform their services and are expected to handle your information responsibly under their respective privacy policies.

Examples may include:

  • Shopify
  • Razorpay
  • Shiprocket
  • Google Analytics
  • Meta (Facebook & Instagram)
  • Judge.me

Your interactions with these services are governed by their respective privacy policies.

5. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Security measures may include:

  • SSL encryption
  • Secure payment processing
  • Restricted employee access
  • Password-protected systems
  • Regular software updates

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, personal information is securely deleted or anonymized where reasonably practicable.

7. Customer Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permissible
  • Withdraw consent for marketing communications
  • Request details regarding how your information is used
  • Lodge a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

If you subscribe to receive marketing communications, we may send:

  • Product launches
  • Promotional offers
  • Newsletters
  • Brand updates

You may unsubscribe at any time by clicking the "Unsubscribe" link included in marketing emails or by contacting us directly.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Users

Our website is operated from India.

If you access our website from another country, you understand that your information may be transferred to, stored, and processed in India, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Store: Khaam Perfumes
Email: imrobo980@gmail.com
Business Address: 27 bapu khote street jamli mohalla
Phone:  (Optional)

14. Consent

By accessing or using the website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 90 0497 0796 or email us at imrobo980@gmail.com or contact us at Mira Road East, HETKESH HEIGHTS, 401107 Mira Bhayandar MH, India.