Shipping policy

Effective Date: 2/8/26
Last Updated: 2/8/26

At Khaam Perfumes, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases. Please read this policy carefully before placing an order.

1. Order Processing

All orders are processed within [PROCESSING TIME] after payment confirmation.

Orders are processed during our business days only.
Business Days: Monday–Saturday (excluding public holidays).
Orders placed on Sundays or public holidays will be processed on the next business day.

During periods of high demand, product launches, or promotional events, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier services to ensure reliable delivery across India.

Depending on your location, your order may be shipped through one of our logistics partners.

Available shipping options may include:

Standard Shipping
Express Shipping (if available)

The shipping method available will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Metro Cities: 2-5 BUSINESS Days
Non-Metro Cities: 5-10 BUSINESS Days
Remote or Rural Areas: 10-15BUSINESS DAYS

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary depending on:

Delivery location
Courier partner operations
Weather conditions
Public holidays
Government restrictions
Other unforeseen circumstances

4. Shipping Charges

Shipping charges are calculated during checkout.

Standard Shipping: Free]
Express Shipping (if applicable): Free

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Confirmation

Once your order is successfully placed, you will receive an email confirming your order details.

After your order has been dispatched, you will receive a separate shipping confirmation containing your tracking information.

6. Tracking Your Order

Once your order is shipped, you will receive:

A tracking number
Courier partner details
A tracking link (where available)

You can use this information to monitor your shipment until it reaches your delivery address.

If you do not receive tracking information within [PROCESSING TIME], please contact us.

7. Delivery Issues and Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

Adverse weather conditions
Courier operational delays
High order volumes
Public holidays
Incorrect or incomplete shipping addresses
Remote delivery locations
Natural disasters or other force majeure events

If your order is significantly delayed, please contact us and we will work with the courier partner to assist you.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery may be delayed.
Additional shipping charges may apply for re-delivery.
We cannot guarantee successful delivery.

Please contact us immediately if you notice an error in your shipping details after placing an order. While we will make reasonable efforts to update your information before dispatch, changes cannot be guaranteed once the order has been processed or shipped.

9. Failed Delivery Attempts

If delivery cannot be completed due to:

Customer unavailability
Incorrect address
Refusal to accept delivery

the courier partner may make additional delivery attempts or return the shipment to us.

Any re-shipping charges resulting from failed delivery attempts may be the responsibility of the customer.

10. Damaged or Missing Packages

If your package arrives:

Damaged,
Tampered with,
Or with missing items,

please contact us within 1 Day of receiving the package.

To help us investigate the issue, please provide:

Your order number
Clear photographs of the package
Photographs of the product(s)
A brief description of the issue

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. International Shipping

International shipping is currently [AVAILABLE / NOT AVAILABLE].

If international shipping is available:

Shipping charges will vary depending on the destination country.
Customs duties, import taxes, VAT, and other local charges are the responsibility of the customer unless otherwise stated.
Delivery timelines vary by destination and customs clearance procedures.

If international shipping is not currently available, we only ship within India at this time.